VP Operations/ Business develpoment

Back to index

City: Surrey

Industry: Hospitality

Recruiter: Gary McAllindon

Overview:

As a Vice President Operations/ business development; you will be responsible for the overall leadership of our healthcare and educational institutions accounts and will be responsible for successfully directing all support service activities. You will work towards maintaining a solid and mutually beneficial business relationship with the clients, with goals to be achieved including the highest possible client and customer satisfaction levels, employee relations, employee retention programs, and required financial results.






This position requires driving innovation and continuous improvement, develops and engages your team towards operational excellence.

















NOTE: Must have hospitality industry experience in both operations and sales










• Must be self motivated, results oriented, effective collaborator and able to challenge the status quo.






• Promote an environment that rewards innovative thinking and new initiatives






• Create compelling revenues driven operations






• Work closely with business development department




















Base: $140-160K plus incentive , benefits, vehicle





Responsibilities:

• Responsible for development of budgets for each account in the company, and subsequent approval from the CFO.






• Attains and maintains financial goals for the company.






• Reviews and analyzes all reports (financial, human resources, etc.) pertaining to district components.






• Reports back on a monthly basis to the president of the company for any Strengths, weaknesses, opportunities and threats






• Establishes and maintains client relations to ensure account retention.






• Ensures each site is complaint with the provisions as set out in each contract






• Evaluates the quality of services delivered in each account. Conducts audits & inspections to determine quality of service provided. Investigates complaints regarding this operation and implements satisfactory solutions.






• Collaborates with the operations managers on operations performance.






• Participates with the executive committee in contract negotiations.






• Identifies developmental opportunities for advancement of potential management employees.






• Visits each account on a regular basis to develop and maintain relationship with clients and employees.






• Meets with managers regularly to coach and provide feedback on their performance.






• Develops strong relationships with corporate office personnel to promote a cohesive efficient & professional environmental so all may clearly understand the needs & challenges of each department.






• Makes recommendation to the president and CFO for the development, tracking and forecasting of budgets to maintain accountability.






• Ensures that duties responsibilities, authority & accountability of all direct employees are defined & understood, including but not limited to orientation & training.






• This position is responsible for the draft of developing, revising operational policies & procedures and adjusting to meet the needs of both the company and the client at site level.








Compensation:

$140K-160K base + incentive

Requirements:

• Bachelor's Degree or diploma in Hospitality management or equivalent experience;






• Requires a minimum 8 to 10 years experience out of this period 5 years in a managerial position with experience in managing multi-site multi-departmental operation.






• Strong interpersonal skills with the ability to communicate (both written and verbal) with a high standard of report writing.






• Capable of leading, directing, and supporting a team in a diverse environment with highly developed analytical skills.






• Well developed interpersonal skills with ability to get along with diverse personalities.






• Exceptional organizational and time management skills with a proven track record of growing accounts that leads to sales growth.






• Must be able to relate professionally and positively to managers, administrators and executives with excellent communication, interpersonal, presentation and management skills.






• Travel is as required, for accounts/facility visits; attend to networking events related to Trade shows and conferences.






• Proven ability to recruit, train & motivate personnel in order to balance staffing strength & growth.






• Proven history of human resources management including union agreements negotiations.










Apply directly to gary@searchwest.ca