Branch Mgr

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City: Victoria

Industry: transportation

Recruiter: Gary McAllindon

Overview:

anticipate that 30% of the individual's time will be applied to Sales Activities which will include:







- Maintenance of existing accounts



- Development of new business within existing accounts



- Prospect, develop and move new opportunities through the sales pipeline.









Responsibilities:

• Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including: missed pick-ups; not dispatched; % tracing calls closed; and pre-noon delivery.



• Responsibility for the profit and loss of the service center.



• Meet/exceed standards for sort productivity and on time linehaul departures and arrivals



• Meet/exceed daily/monthly/weekly hours budgets reducing cost by forecasting daily shift volumes in line with expected volumes.



• Manage employee/labour relations process through appropriate application of Collective Agreement.



• Manage all local Human Resources issues.



• Maintain and grow existing and new accounts for the assigned Sales Rep Territories under his/her control



• Meet and exceed on a monthly, quarterly and yearly basis, the total assigned Sales revenue Targets.



• Ensure successful implementation, continued application and maintenance of Track and Trace technology including: scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents.



• Monitor & improve EBIT through profitable revenue growth, cubing, management of P.U.D. costs, handling; and on-time data entry.



• Assist in the development of the long & short range service centre objectives and plans for attainment.



• Prepare service centre profit plan, and submit for approval and execution.



• Identify & track route service (SQI) standards and adjust operation as required, i.e., driver cost/shpmt., stops/hour, driver load & departure times.



• Provide leadership, through appropriate decision-making, communication and motivation, to get service centre management and staff to effectively perform their duties.



• Develop a succession plan through mentoring and training direct reports. Provide quarterly reviews for subordinates and provide any support needed by the employee to improve upon noted deficiencies



• Ensure staff compliance with established Company standards, policies and procedures,



i.e., work place conduct, Occupational Health & Safety, Transport of Dangerous Goods, WCB.



• Keep informed on general business conditions and activities of current and potential competitors.



• Process branch paperwork and prepare required reports & statistics.



• Manage special projects as agreed with Area Director.



• Where applicable and as required, travel to outlying depots.





Compensation:

$60K

Requirements:

• Achievement of branch track & trace targets.



• Continuous improvement initiatives implemented.



• Proactive participation with sales resource team.



• Responsible for internal and external customer satisfaction.



• Development of staff for greater responsibilities & promotion.



• Achievement of Branch Financial Targets.



• Achievement of Hub productivity targets



• Excellent interpersonal skills.



• Experience in leadership positions, e.g. clubs.



• Demonstrated general accounting, finance & administration experience.



• Good communication skills - written & verbal.



• Demonstrated ability to successfully manage multiple tasks/priorities.



• Demonstrated ability to develop people. Implemented measurements & strategies to attain goals within time constraints.



• Min. 3-5 years management experience in a service related organization.



• Proven work experience in a union environment and negotiation skills.



• Demonstrated analysis & problem solving skills.



• Word processing & spreadsheet experience.



• Post secondary courses in appropriate disciplines







Apply directly to gary@searchwest.ca